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Study Finds Companies Firing Employees for Leaving Blog and Forum Comments
Wired's Threat Level blog cites an interesting study that found that nearly 10% of companies have fired at least one employee for leaving comments on a message board or a blog.
Nearly ten percent of companies have fired an employee for violating corporate blogging or message board policies, and 19 percent have disciplined an employee for the same infractions, according to a new survey from Proofpoint, a messaging security company.
Almost a third of companies "employ staff to read or otherwise analyze outbound email," while more than fifteen percent have hired people whose primary function is to spy on outgoing corporate email. A quarter have fired an employee for violating corporate email policies. Twenty percent of the companies and almost thirty percent of companies with more than 20,000 employees had been ordered by a court or a regulator to turn over employee emails.
Wired's Threat Level also notes that Proofpoint, the company behind the survey, is a "vendor that sells message monitoring equipment." Proofpoint's survey is very timely as one of the big business news stories this week was the trouble Whole Foods CEO John Mackey got in over comments he left on a Yahoo dicussion forum under the name "Rahodeb." Mackey's blog was even put on hold (via Ars Technica).
The fact that message board comments were lumped in with blog comments in this study is a little unfair to the blogosphere but there may not be much that can be done about it. Corporations tend to frown on employees leaving comments anywhere -- whether it is a blog, website, news article or online forum.
Posted on July 20, 2007
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Study Finds 39% of Bloggers Admit to Blogging Harmful Comments
The BBC reports that a new study commissioned by Croner, a UK human resources firm, found that 39% out of 2,000 admitted to making "harmful comments" in their blog.
More than a third of UK bloggers risk the sack by posting derogatory or damaging details about their workplace, boss or colleagues, a survey claims.
Human resources company Croner, which commissioned the study, warned that such bloggers could be sacked from their job for gross misconduct.
Croner surveyed 2,000 people who keep a personal internet blog or diary and 39% said that they made harmful comments.
Bloggers should consider the potential impact of all postings, Croner said.
A company named YouGov ran the study for Croner. The article doesn't elaborate on what kind of content qualifies as "harmful comments." Past surveys by Croner have focused on other employee habits that employers might not like such as this survey which discovered that 1 in 3 employee exaggerate an illness to get more time of work.
Posted on May 24, 2007
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Feedback Through a Fire House
David Carr, a New York Times journalist who also blogs the Times' Carpetbagger blog, has written an interesting essay about blogs and journalism called 24-Hour Newspaper People. In it Carr writes about comments, reader feedback and the obsessive nature of blogs. Carr even writes about using a little reader linkbait trick of his own:
Sometimes, I feel a little lonely on my Oscar blog. The solution: I take a rhetorical baseball bat to a fan favorite, "Borat," and hundreds of rabid commentators appear. Hey, I've got readers.
Despite what some bloggers may think about newspaper blogs Carr says many journalists are more in touch with their readers today.
Independent bloggers can laugh all they want about the imperious posture of the mainstream media, but I and others at The Times have never been more in touch with readers' every robustly communicated whim than we are today. Not only do I hear what people are saying, but I also care.
Sometimes I wonder whether I care to the point that I neglect other things, like, oh, my job. Tweaking the blog is seductive in a way that a print deadline never is. By the time I am done posting entries, moderating comments and making links, my, has the time flown. I probably should have made some phone calls about next week's column, but maybe I'll write about, ah, blogging instead.
Carr also writes about the addictive quality of blogging and how it can be difficult to pull away from the nearly continuous stream of comments and feedback.
There has always been a feedback loop in journalism - letters to the editor, the phone and more recently e-mail messages. But a blog provides feedback through a fire hose. The nice thing about putting out a newspaper was that, at some point, the story was set and the writer got to go home. Now I have become a day trader, jacked in to my computer and trading by the second in my most precious commodity: me. How do they like me now? What about ... now? Hmmmm ... Now?
Bloggers at the New York Times have a vastly different experience with feedback and comments than many bloggers because they deal with far more of it right from the start than most bloggers ever do. There are many bloggers than would love to have that kind of a readership. Every blogging journalist probably has a different reaction to what Carr calls "feedback through a fire hose." For example, Carr's take on journalism and the interactive nature of new media is quite different than Joel Stein's rant against reader feedback.
Posted on February 14, 2007
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CoComment Raises $1.5 Million
TheAlarmClock.com reports that CoComment, a service that helps track and store blog comments, has raised $1.5 million.
CoComment, the blog comment tracking service that emerged from a Swisscom project, has raised $1.5M from Netage Capital Partners, a Japanese venture fund owned by investment company Netage Group. It acquired a 40 percent stake in the Swiss venture.
Netage has holdings in several RSS projects for the Japanese market, according to its website. It is currently launching CoComment in Japan, said Swisscom in a statement. The Swiss telco also said there had been interest from investors and companies in Europe and the US, but that the Japanese investor brought the "broadest" experience and most "success" in the Internet market to the venture.
CoComment has some very active users. At least twenty of the top users have made over 1,000 comments using CoComment. Jackyn from New Zealand has made 3,700 comments.
Posted on December 22, 2006
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Mark Cuban Turns Off Comments
Mark Cuban, the blogging Dallas Mavericks owner, has turned off comments on his blog. In a post about name calling he writes that blog comments have become worthless.
The NBA is at an interesting crossroads. There are unique situations today that can enable it to lever up and thrive and push its media customers to new heights, or that could destabilize it.
Its all in the data. And I wish I could tell you about it. But i would get fined for it.
And for the record, I have nothing to say about the finals. That was last season.
For the record, Im not turning on comments, they have devolved to the point where they add no value.
It wouldn't be a surprise is Cuban turns them back on again in the future. Steve Rubel at Micropersuasion.com has a post about Cuban's decision to turn off comments. Rubel still insists on finding a way to mine these "valuable" comments. Is thar gold in them thar comments? Anyone who thinks so obviously hasn't read the comments on the celebrity gossip blogs which are often full of redundant unseemly nonsense.
Posted on June 23, 2006
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Data Mining the Commentsphere
Micropersuasion.com has a post about a Neilsen Buzzmetics study (PDF) that analyzed comments found on blogs. Here are some of the findings from the study according to Steve Rubel.
The number of comments in the entire blogosphere is comparable to the number of posts in active, non-spam blogs. Therefore comments constitute up to 30% (150,000) of the daily volume of blog posts (700,000), according to BlogPulse data
Less than 2% of all blog comments are syndicated in feeds
The textual size of the commentsphere is 10 to 20% of the blogosphere
Use of comments is beneficial for ranking blog posts in useful ways
They demonstrate with data that comments are an indicator of the popularity of a weblog
They also do the same for controversy; high comments = high controversy
Steve Rubel also blogs about mining the data contained in blog comments.
Clearly comments are undiscovered country and Nielsen BuzzMetrics is working hard to figure out how to search this critical data pool and use it to measure influence. Here here. This data is essential and it's underutilized, yet difficult to mine.
Mining blog comments for intelligence will be a difficult and often unfruitful mission. Imagine what they will discover when they mine the millions of
comments from the celebrity gossip blogs alone.
Posted on May 18, 2006
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Voice Comments: Great Idea or Auditory Overload?
MyChingo is a new service that lets you record voice comments from your readers. The comments are recorded in the MP3 format and can be shared with anyone who visits your site. MyChingo says it uses a java interface to record visitor comments.
The audio comment window contains a Java applet which controls the audio recording and previewing capabilities. After your visitor has recorded their audio comments, they'll provide you with their name and email address and send it to our servers.
Heather Green at Blogspotting says she would prefer to read comments from readers.
At first, my traditional side immediately thought, this is a very very bad idea. Honestly, all I could think of was being forced to listen to, not simply read spam. But is that overblown? Spammers probably wouldn't take the time to record messages?
Still, even without the spectre of spam floating greasily above the room, my traditional side still wins. I would still rather read comments on this blog. So it would have to be a specific kind of blog where you would want to hear them.
Michael Baily, the developer of the audio comment technology, emailed Heather Green and said the service could be very useful for adding voice comments from readers to a podcast. Baily also explained how the blog owner could use MyChingo as a podcasting tool.
OR you can even use the entire system in "reverse" and send yourself audio comments, then mark them public, and let the rest of your site visitors listen to them - sort of like "Quick podcasting."
The service may be too much noise for some blogs. However, it does work with the social network giant MySpace where it could catch on. It is easy to imagine some of the MySpace users leaving and listening to voice comments. Bloggers with personal blogs might also enjoy hearing what their readers have to say or hearing a voice message from an old friend.
Posted on April 25, 2006
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Filtering Tools Helping to Control Blog Comment Spam
ZDNet and CNET have an interesting article about the comment spam situation. Comment spam continues but it has been lessened somewhat by filtering software. The degree to which the filtering software works really depends on who you talk to. Mark Frauenfelder says they won't bring back comments on Boing Boing because of the likelihood of a barrage of junk comments.
"It is like pollution," said Mark Frauenfelder, the founder and co-editor of Boing Boing, who also writes a personal blog at MadProfessor.net. "It reminds me of visible smog, because it obscures what you want to be looking at. You have to waste brain cycles to filter it out, or, if you own a blog, you have to go through extraordinary measures to keep it out."
The article quoted Robert Scoble as being happy with the filtering service provided by WordPress.com.
But Robert Scoble, whose "Scobleizer--Microsoft Geek Blogger" is hosted on the WordPress.com service, said he is happy with the filtering there.
The Scobleizer blog gets around 10,000 visits a day, and about 400 comments are left on the blog daily. Of those, 100 are spam, Scoble said. Most of these are flagged correctly. However, there are also false positives, valid reader comments identified as unwanted postings, he said.
Jason Calacanis says the filtering software at Weblogs, Inc. keeps out the bulk of comment spam.
"We've built technology to solve the problem, we invest in updating it, and our 160-plus bloggers manage the few spams that get through," Weblogs CEO Jason Calacanis said. "The only spam that can really get through our defenses are the ones that are hand-rolled by a person, and we catch most of those."
On his blog Calacanis also said on his blog (he posted his own responses to the interview questions) that comment spam is not as big of an issue as some make it out to be.
You're making it into this major problem. If you have the right software and you put in simple rules it's not a major issue. The problem is the software makers, combined with blog owners, have not done a horrible good with their software. If you put in simple controls the problem goes away. Folks just don't install the tools to block comment spam.
Even with filtering software most busy blogs require moderating to remove 100% of spammy posts. Captchas and Registration are other steps blogs can take to reduce comment spam. Comments are an added feature blogs can use to attract readers so many bloggers allow comments even if they can't weed out all the spam. You can see an earlier post we had about blogs and comments called, "A Blog Without Comments is Still a Blog." A few bloggers disagreed with what we posted and told us that blogs with comments are better -- see posts at AMCP Tech Blog, Matthew Ingram and Green Valley Moments.
Posted on April 12, 2006
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A Blog Without Comments is Still a Blog
Russell Beattie recently removed
comments from his blog. Some bloggers (here, here,
here, here, here, here and here) think removing comments is not a good idea. Darren Rowse at ProBlogger also has an interesting post about blogs and comments. He suggests changing the rules halfway -- removing comments from a blog that already had comments -- may be problematic.
Comments are a feature on many blogs. Many bloggers eventually have to moderate comments because comment spam is so pervasive. Comments often become an increasing burden for a popular blog but many bloggers continue to offer comments for the community and traffic benefits. Daily Kos is a good example of a blog that has built heavy traffic with an active community. Many posts on dailykos.com receive hundreds of comments. But even among political blogs the number of readers that want to leave a comment is not high. A study from 2005 found that only 7% of all political blog readers have ever left a comment -- and this is politics -- a subject that is known to get people fired up. 93% are content with just reading the political blogs.
The argument that blogs are not a blog without comments is silly. Boing Boing, the most popular blog on the Internet, has no comments. Michelle Malkin's blog has no comments. Post Secret has no comments. Seth Godin's blog has trackbacks but no comments. There aren't many that would argue these commentless blogs are not blogs. Trackbacks and/or pointing to Technorati or another blog search engine can be used as an alternative.
Some of the people upset with Beattie's decision appear to be people that left comments on his blog. People leaving comments on blogs need to understand that there is always a risk that the blog's comments could be deleted or removed. The blog's owner could choose to remove them. A blog could also be shut down resulting in the removal of your comments. A blog's server could crash and the comments could be lost forever. A blog could be sold and the new owner could remove them. The most reliable way to make sure your thoughts remain in cyberspace is to leave them on a blog post on your own blog.
We had another similar post on comments
here last December.
Posted on February 18, 2006
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Using Blog Search Engines Instead of Comments
Dave Winer at Scripting News has added a green Technorati icon that points to Technorati's list of inbound links to his blog. Winer is using the icon instead of including comments on his blog. People can comment on their own blog and then link to Winer's blog to continue the conversation. Shel Holtz explained more in a WebProNews article about blogs and comments.
While I love comments-and would never consider turning them off on this blog-I don't quite grasp the notion that the conversation is somehow inhibited without comments. Blogging godfather Dave Winer hasn't offered comments on his blog for a long time, and has publicly dismissed the notion that a blog without comments isn't a blog. In a 15-month-old article in the Online Journalism Review that dealt with blog spam, Winer suggested it's painfully easy to comment on blogs that don't support comments: Commenters should simply run their own blog if they want to comment.
To that end, Winer recently introduced a subtle new feature to his blog. The little green Technorati icon appears above the fold in the right-hand column. Click it; it takes you to the Technorati page showing all items that link to Winer's blog. In other words, it's just like reading the comments left on a comment-enabled blog. Today, Winer notes that the tag has been successful (aside from some "snarky" feedback).
Winer is not the only blogger to use Technorati in this manner. Boing Boing does not have comments and was one of the first blogs to point to Technorati at the bottom of each post for inbound links. Weblogs Inc. has a link called "linking blogs" that points to Technorati inbound links at the end of each post on their weblogs. You can seem them on Engadget, Cinematical, Card Squad and other Weblogs, Inc. blogs. This blog has links to inbound links from Technorati, BlogPulse, IceRocket and Bloglines at the bottom of this post as do most of the other Writers Write, Inc. blogs. It is a good way to point to blogs that are blogging about your blog. It is probably not as big a traffic draw as comments are but it is easier to implement and maintain.
Posted on December 13, 2005
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Blogging Growing Fast in Japan
The Blog Herald reports that a Netratings Japan study has found 1 million blogs in Japan. The article from the Asahi Shimbun explaining the Netratings study also says that 15 million people in Japan have been "adding comments" to blogs one a month. However, this seems highly unlikely since later this same article states that:
According to estimates by the market research firm NetRatings Japan Inc., about 14.95 million Web users accessed blogs on sites provided by one of the 14 major Internet service providers, like Rakuten and Nifty, at least once in February from home computers.
If 15 million people in Japan are accessing blogs each month then it is incredibly unlikely that every single one of them (15 million) is commenting on blogs like the article previously stated. Comments are used on blogs in the U.S. but a recent study found that of all the people the read political blogs only 7% bother to leave a comment.
Posted on April 20, 2005
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