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Ebay To Launch Ebay Ink Blog in May
Ebay is going to be getting a new blog named Ebay Ink. Fortune reports in an article and interview that eBay has hired Richard Brewer-Hay to be the blogger of Ebay Ink. Brewer-Hay was previously with PodShow.
Unlike eBay's existing blogs and forums, which focus on more traditional (and sanitized) corporate communications, eBay Ink aims to give readers a peek inside eBay's internal operations. Brewer-Hay has pledged to write unbiased entries about what he observes as an all-access employee of the $7.7 billion dollar company.
Though eBay Ink is not a direct response to the recent seller boycott and frustration over ongoing changes, eBay's communications team says that a forum for frank discussions is long overdue. "There hasn't been one place where investors, industry analysts, employees, [eBay] buyers and sellers, and PayPal and Skype users can talk to someone from the company, or listen to someone from the company discuss what changes mean from a high level," said company spokesman Jose Mallabo.
Brewer-Hay was hired in January and has spent the past two months learning the ins-and-outs of the corporation. Fortune Small Business got first crack at him; below are edited excepts of our conversation about his ambitious mission and why he believes eBay Ink, launching in April, will change the dynamic between eBay's top executives and its user community.
Ina Steiner at AuctionBytes writes that the new blogger has never sold anything on eBay. He also has yet to reach out to auction bloggers.
eBay will launch a new blog in April that it told Fortune Small Business would be an unfiltered link between users and the company. Two things just jump out at me. First, the newly hired blogger has never sold anything on eBay. And secondly, while he says the first thing he did when he got to eBay was to meet with industry bloggers to find out "how we can work together," he has never reached out to AuctionBytes.
Other industry bloggers who linked to the FSB article do not mention having heard from him either: Randy Smythe, PowerSellers Unite and Tamebay, for example.
Richard Brewer-Hay does admit in the Fortune interview that has never sold anything on eBay but his wife has bought and sold a number of items. Brewer-Hay also said in the interview that his blog posts will not be edited by eBay corporate.
FSB: Your blog will be linked from eBay's PR webpage. How much influence will eBay have on what you write?
RBH: My words go straight up onto the blog, unedited.
It's got to be transparent. There's got to be an authenticity to it, an honesty to it, otherwise there's no point in doing it in the first place. I'm going to open up my e-mail to questions from folks. People can comment, too, and comments are going to be open. You're going to get the good, the bad, and the ugly.
It kind of goes back to what I was saying at the beginning. They hired from outside the organization. I have no prior agenda with any of the execs or people in the company. I'm still in the process of getting to know them. I haven't met a lot of them yet. That's a big, important thing.
The other thing is, this is my job. There are no other jobs that I'm doing. Some corporate blogs are just side gigs for existing employees, but I'm doing this 100%, day-to-day.
The blog will launch in April. They appear to be in desperate need of a blogger. The official eBay blog does not appear to have been updated since October, 2007. Ebay is also facing a growing problem with disgruntled sellers. Sellers starting striking when eBay raised listing fees. Sellers are planning another boycott on May 1st. This is probably an issue that Ebay Ink will need to address when it debuts in April.
Marketing Vox also has an entry about eBay's new blog.
Posted on March 11, 2008
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Manpower Employment Law Blog Includes Music
Manpower Inc., one of the largest providers of temporary employees in the world, has launched an employment law blog (or blawg) at www.manpowerblogs.com. The blawg even includes some singing of "employment law sing-a-longs." The blog is written by Mark Toth, the North American chief legal officer for Manpower. BizJournals reports that the goal of the blog is to be fun, engaging and educational.
Toth dresses like Elvis, sings an employment law rock 'n' roll anthem and asks interactive questions in what he claims is an effort to encourage companies to pay more attention to employment law.
"Don't get me wrong. I like attorneys. I am an attorney," Toth said. "It's just that I'd like to help companies avoid paying lots of money to attorneys unnecessarily."
The blog is designed to "make employment law fun and engaging, but educational at the same time," Toth said.
The music and humor make this blog a lot more entertaining than what you might have been expecting to find on an employment law blog. Some of the music entries can be found here and here. There is also a video of a fictional interview that includes a "multitude of errors committed by an HR 'professional' conducting an interview." There is a contest running where people can try to find all the errors committed by the HR person in the video.
Posted on September 6, 2007
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The LOLz Street Journal
LOLMSM! The Wall Street Journal has a news story about LOLcats and the popular I Can Has Cheezburger? website. The article details Eric Nakagawa's success with the icanhascheezburger.com website and lists some of the numerous LOLcats spinoffs. So, technically it does qualify as a business article even though they put it in a column called "Time Waster."
Mr. Nakagawa's simple Web site has become the center of the "LOLcats" phenomenon, a booming online subculture built around digital images and deliberately bad grammar. There's not much to it: Take a digital photo -- often one of household pets, particularly cats -- and purposefully place misspelled text on top. Anyone with elementary skills in Adobe's Photoshop or Microsoft's Paint software can make their own.
Nearly nine months after launching icanhascheezburger.com, Mr. Nakagawa's site receives around 200,000 unique visitors and a half-million page views each day, according to Mr. Nakagawa.
Visitors can browse a sprawling gallery of lolcats, vote for their favorites and post comments. Mr. Nakagawa says he receives up to 500 submissions a day, thanks in no small part to his site's tool that helps people build their own. He says every entry is screened for merit and originality before earning inclusion.
Only 12 or so submissions make the gallery a day. "It's ridiculous," Mr. Nakagawa admits, "but we do go through all of them." He certainly has the time. Revenue from ads on the site is "more than enough to pay my bills."
We blogged about the site's growing traffic and income in an earlier post. The Wall Street Journal Lolcats story is interesting and it also has some good resources and links. The best thing about it was that they posted it on Caturday.
So what's next for the Wall Street Journal - the major business newspaper turned pop culture and web humor rag? A front page story on Charlie the Unicorn? A detailed analysis of the dramatic chipmunk? An LOLbiz section? Time will tell.
Some other blogs covering the Wall Street Journal's coverage of the lolcats can be found here, here, here, here, here, here, here, here, here, here and here. There is also a thread here on Techmeme.
Posted on August 26, 2007
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Linkedin Claims Professional Social Network Domination
CNN's The Browser reports that LinkedIn CEO Dan Nye believes people will maintain two social networking profiles and that LinkedIn will dominate as the professional social network.
Stealing some of his material from LinkedIn founder Reid Hoffman on the matter, Nye said people will build one profile for their personal life and another for their professional life. The argument, self serving as it is, makes a certain amount of sense. Not good to have a prospective employer stumble on to those photos of you freshman year in Delta Kappa Epsilon.
After the inevitable social net shakeout, Nye says, Facebook and MySpace will remain standing and will compete to supply an outlet for personal self-expression and community. Meanwhile, in the Nye/Hoffman scenario, LinkedIn will dominate the business of business networking - serving as a "productivity tool," used for professional reference checking, recruiting, and to get expert advice.
Granted, LinkedIn's current growth does look promising. With upwards of 11 million members already signed up, the site is now adding 180,000 new members each week, and fully half of these live outside the United States. Thus, Nye professes little fear of would be competitors like the European front-runner Xing.com. "We are clearly going to win the English speaking world and adjacent economies," he said. "And that already is pretty meaningful." In Silicon Valley, he added, "LinkedIn is now so prevalent that you sort of have to join it."
It is likely that many people will maintain multiple social networking profiles and if many of them do choose to have seperate personal and professional profiles this will benefit LinkedIn. However, it is still unclear exactly how the online presence market is going to play out.
Posted on June 17, 2007
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Google Launches Lat Long Blog
Google has launched a new blog called the Lat Long Blog (hat tip Search Engine Watch). Google's John Hanke, Director of Google Earth and Maps, says this new blog will discuss efforts by Google to map the "geoweb." The blog will cover Google Earth, Google Maps, Local and Google APIs.
Welcome to the Google "geo" blog. As web mapping (dare I say "the geoweb"?) matures, we're finding that we have a lot more to communicate about new developments in Earth, Maps, Local, and our APIs. The tools are becoming more powerful, more accessible, and more interrelated -- not only to each other, but also to the web at large and to things like search. Things are changing so fast we thought a blog focused on this topic would be the best way to communicate with you, both about our products and about the overall development of geo on the web.
So... what is the "geoweb"? Some people will scratch their heads and call it buzzword proliferation. Others, including Mike Liebhold, who has a long history of thinking and writing about this area, have a very well defined notion of what they believe it is (or should be). I don't think that there is agreement on what the geoweb is, but I think there is a lot of enthusiasm and energy across many fronts to make it happen. I expect the "it" will evolve substantially over the next few months and years as we (the geo ecosystem on the web) collectively figure out how "earth browsers," embedded maps, local search, geo-tagged photos, blogs, the traditional GIS world, wikis, and other user-generated geo content all interrelate. Those of us who work on geo products and services at Google believe we have an opportunity to make the web more useful -- and ultimately, to improve people's lives through better information and understanding.
A second post on the new blog shows satellite images of the devastation caused the EF5 tornado in Greensburg, Kansas. Parislemon counts that this is the 51st blog for the prolific Google.
Posted on May 9, 2007
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Cruise Director John Heald Planning Blogger's Cruise
An MSNBC article discusses cruise director John Heald's hit travel blog. John Heald is the Cruise Director for Carnival Freedom. His blog at johnheald.wordpress.com has already received over 150,000 visitors. The MSNBC article describes some of the topics Heald has been covering in his blog.
In one blog entry, Heald tells of a passenger who was upset that the shops in Naples, Italy, refused to take U.S. dollars. "I explained that in Europe the euro was the accepted currency, but this lady was adamant that the dollar is accepted all over the world," Heald writes.
In another entry, Heald recounts a passenger's anger that John would encourage tours of Istanbul's mosques. "The passenger felt that for various reasons it was wrong and that I was promoting terrorism -- he left by calling me "the Sperm of the Devil." Heald says he's seen a lot of things over the years, but was unprepared for both this man's wrath and his reasoning.
It turns out Heald is a multi-media guy, and some of his best blog entries recount stories from his daily TV show, which is broadcast each morning to all the staterooms aboard ship. In addition to shipboard news, the show features passenger requests and questions. One such request came from a passenger whose luggage had been lost by her airline. The woman, who was quite large, was able to find some clothes that fit, but she couldn't find a comfortable pair of plus-sized underwear. She begged John to help, so he put out a panty call to everyone watching the show. Result: seven pairs of underwear from sympathetic fellow passengers. Heald sent each of the kind ladies champagne with a thank-you note.
Bloggers that are experts in their field and can write well can quickly build a readership. John Heald writes interesting posts about life on the cruise ship and the fantastic places they visit. He doesn't hold back in his descriptions if there is something unpleasant. See this excerpt from this post as an example.
The weather was fine today but the smell was not. No, you do not need glasses, I did say smell. There are natural gas reserves in this area of Greece and today those reserves were being...well...less than reserved. The sea smelled like it had eaten 1 million eggs for breakfast and was giving our guests the resulting good news.
John Heald also provides photographs in many of his posts. The same post excerpted from above also includes two photographs he took at the Olympia Museum. Heald manages to fit blogging into his busy schedule. This post gives you a good idea of just how busy his schedule is. The busy cruise director is also organizing a cruise for bloggers. You can read more about John Heald's blogger's cruise here. It sounds like it would be great fun.
Posted on May 3, 2007
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Insurance Company Tells Law Firm They Won't Cover Blogs
Macworld reports (hat tip WebProNews) that a law firm in New Jersey decided to hold off on setting up a blog after their insurance company told them the blog would not be covered under their malpractice insurance policy.
James Paone, a partner at Lomurro, Davison, Eastman and Munoz in Freehold, N.J., said that the firm's insurer - The Chubb Corp. - said several weeks ago that it would not add the blog to the existing policy. "We were in the process of beginning to set up a blog, having internal discussions about what areas of law would be the subjects," he said. "We wanted to cover the first base, which is [Chubb's] coverage. Our insurance carrier said [a blog] is not a risk they were interested in insuring. The entire discussion stopped."
Paone said his firm contacted Chubb to ask about insurance coverage in case someone tried to sue it over content in the blog. Now, the law firm is in the process of setting up a meeting with Chubb "so we can understand what their rationale is for saying they weren't interested in covering that kind of risk," Paone said.
Chubb is a big publicly traded insurer so it surprising they appear to find blogs to risky to cover. They do have an Internet liability section on their website. Lawyer and blogger Dennis Kennedy, who was quoted in the article, blogs about the issue here. Kennedy points out that lawyers have been using websites and phones for years and he doesn't think any new rules are needed for blogs. He also says, "My rule of thumb on these issues is to simply substitute the word 'telephone' for 'blog' and then see if there is any new issue raised by blogs that aren't raised by telephones."
Posted on March 28, 2007
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Wall Street Journal Launches Deals Blog
Editor & Publisher reports that the Wall Street Journal has launched a new blog covering business deals. The blog is called the Deal Journal.
The new blog will be led by Mergers&Acquisitions reporter Dennis Berman and former Bloomberg reporter Dana Cimilluca. It will also incorporate reporting from Wall Street journal correspondents in New York, London and Hong Kong, as well as WSJ.com editors and Dow Jones Newswires private equity reporters.
The site is free for both journal subscribers and non-subscribers. In a press release, the paper billed the blog as "the centerpiece to an expanded arena of deals coverage by the Journal, with additional community tools, graphics and video to launch in coming months."
"Deal news itself is quickly commoditized on the Web," said Berman in a statement. "Where the Journal provides value is our insight, experience and intellect. Our collective observations on a given situation are what make all the difference -- and we hope to deliver a bit of humor and entertainment, too."
The Blog Herald also has a post about the WSJ's new blog. They note that this is the WSJ's tenth blog. The WSJ's blogs can be found here. They also have several archived event blogs.
Posted on March 27, 2007
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Rug Retailer Launches a Blog
We thought you would want to know that a retailer of rugs called Rugs Done Right has launched a blog. The rug blog combines rug care tips with decorating and purchasing advice. A press release can be found here for the blog which is focused on area rugs.
The Rugs Done Right Blog focuses on area rugs, highlighting new styles and trends, care and cleaning tips, purchasing advice and decorating ideas. Blog posts are written by Jamie Carney, an area rug proprietor and the BuyRugsDirect.com site owner. The move to RugsDoneRight.com offers Carney the opportunity to provide additional services to her Buy Rugs Direct customers, and the blog is the first of these new features.
Blog topics vary, but the central theme is always area rugs. Posts are short and succinct, quickly making a point or offering advice before directing readers to a link with more information. Recent posts have discussed: what to look for when choosing an area rug for your home; the proper care and cleaning of rugs; the pros and cons of different materials; and how to install and protect area rugs throughout your home.
They have gone a little tag crazy on the blog with several dozen tags per post. Despite the overuse of tags the blog definitely makes the rug retail website more interesting. For example, this post shows how not using a proper rug pad under an area rug allowed the hardwood floor underneath it to sustain damage. Over $6000 in damage was done to the hardwood floor. The post includes a picture of the damage and it isn't pretty.
Posted on March 15, 2007
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The Economist Seeks Web Business Ideas
The Economist Group, the publisher of The Economist, has a launched a site called Project Red Stripe. Project Red Stripe is a six-member team comprised of The Economist Group's employees that has the task of creating an innovative and web-based product, service or business model by July 2007. The team is doing their own in-house research and they are also soliticing ideas from the outside. Ideas can be submitted on the Project Red Stripe website.
Some bloggers have poked fun at Economist Group's web business idea seekers. You can see a few funny headlines here on Buzzfeed. You will also see a photograph of Red Stripe beer there. Many Slashdot commenters were also critical of the new site from The Economist. Team Red Stripe discussed some the criticism on their blog.
We were not surprised, then, when many Slashdot users either derided or hammered our idea collection effort after a news item about it was posted on the site's homepage on Sunday morning. Some suggested we'd be better off drinking lots of Jamaican beer. Another commenter wrote: "This is the most stupid idea I have ever heard out of [The Economist]. They actually will compensate you, with a rocking 6-mo web-subscription to economist.com (street value: roughly $50)... Perhaps the Economist should actually talk to their economists, and ask them what 'Incentive Compatibility' means. If I were the Economist, I'd be terribly embarrassed about this."
As often with such debates on Slashdot, however, they raise an important point, which is then only superficially discussed before moving on to other more fundamental things (the debate quickly digressed to talking about democracy, Hitler, the Soviet Union and, of course, Ayn Rand). Yet the underlying issue is indeed a crucial one – and one we probably need to resolve somehow if we want to make this project a success: How can we cleverly combine – to mutual benefit - ultimately for-profit efforts such as Project Red Stripe and "commons-based peer production", in the words of Yochai Benkler, a professor at Yale Law School.
Apparently, you don't have to use the form if you don't want to.
And if our terms and conditions really keep you from submitting your great idea, you can always do what Jeff Jarvis, the creator of the popular blog BuzzMachine, has suggested - and some have already done: post them on you own blog. But don't forget to send us a link.
You can also post your comments on a blog like Shel Israel did here because he did not want to post it "on any steenking form." At least two of Shel's ideas involved The Economist hiring Shel or someone like Shel. It looks like they will hit their goal of 250 idea submissions. They admit their traffic has been thanks to the Slashdot post and posts from bloggers.
Posted on March 13, 2007
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Cisco Systems Acquires Social Networking Technologies
The New York Times recently reports that Cisco Systems, Inc. has acquired technology assets from Utah Street Networks, the makers of Tribe.net, one of the earliest social networks. Cisco also recently acquired Five Across, which offers a platform for building social networking communities.
It is a curious pairing. Cisco, with 55,000 employees, makes networking equipment for telecommunications providers and other big companies. Tribe.net, run by a company with eight employees, has been trampled by newer social sites like MySpace and Facebook.
But along with the recent purchase of a social network design firm, Five Across, the deal will give Cisco the technology to help large corporate clients create services resembling MySpace or YouTube to bring their customers together online. And that ambition highlights a significant shift in the way companies and entrepreneurs are thinking about social networks.
They look at MySpace and Facebook, with their tens of millions of users, as walled-off destinations, similar to first-generation online services like America Online, CompuServe and Prodigy. These big Web sites attract masses of people who have dissimilar interests and, ultimately, little in common.
Some bloggers are puzzled (see here, here and here) as to why the router making firm Cisco would want to
enter the software social networking business. It would be even more puzzling if Cisco really wanted a goofy social network like Tribe but it turns out they do not. What Cisco really wants (hat tip Blog Herald) are the people who can make sites like Tribe and the technology behind it.
Utah Street Networks was founded in 2003 and has seven employees based in San Francisco, Calif. The Utah Street Networks technology and certain members of team will join CMSG led by Dan Scheinman, Senior Vice President and General Manager. The deal does not include the Tribe.net site, which will remain completely independent of Cisco.
Cisco does have lots of big corporate clients they could sell social networking intranets to. Cruft blogs about how the Cisco social networking plan could work inside the Corporsphere.
Posted on March 6, 2007
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British Companies Slow to Launch Blogs
An article in the Independent Online says British companies have been slow to blog and that only two FTSE 100 companies have blogs. It also mentions another study found that just 3% of UK SMEs (small and medium enterprises) plan to start a blog.
While chief executives of many US giants - such as GM and Sun - blog regularly, it remains unusual for a British company to have a blog. Recent research found only two FTSE 100 companies running blogs. This reluctance is backed-up by a survey published in September 2006 by web hosting company Fasthosts, which found only 3 per cent of UK SMEs intending to start blogs. This is despite there being 54 million blogs on the web, with another 75,000 created daily.
As the article's author Paul Gosling suggests the UK's lack of corporate blogging seems unusual given the growing popularity of blogs worldwide. In the U.S. many small and medium sized businesses already have blogs. It is unclear exactly how many U.S. companies have blogs but you get a little bit of an idea from this Biz Blog Review post. The Independent Online article does spotlight a commercial sign company in the UK called GRS Sign Company that has a blog.
GRS Sign Company - which produces commercial signs - is therefore unusual. It started its blog in June. "It allows us to talk among ourselves, about our business," says Richard Dows, a signwriter at GRS with responsibility for its web, having previously been a web designer. The target audience is "anyone who reads blogs," he says.
As a new blog, it is still building its hits and responses from customers, suppliers and the public. But - unlike some blogs - it seeks comments. Recent blogs have included a discussion on alcohol-related accidents at work, the challenge of disposing of old computers, conducting fire risk assessments, the design of braille signs and, of course, the growing demand for no smoking signs.
The rest of the article deals with why blogs can benefit corporations and offers some tips for how to do it right. Small US and UK companies looking to start a blog may also want to read the results of the Northeastern University and Backbone Media Blogging Success Study.
Posted on January 31, 2007
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IBM to Launch Corporate Social Networking Software
BusinessWeek reports that IBM is launching corporate social networking software called Lotus Connections. Some of the features Lotus Connections provides icnldue blogs, profiles, communities, activities and social bookmarking.
A major advance came Jan. 22 with IBM's announcement of a new product called Lotus Connections. It wraps five social networking technologies up into one integrated package—similar to what Microsoft's Office does for traditional desktop productivity software such as Word and Excel. And, if IBM handles this right, its package could rapidly spread the use of so-called Web 2.0 applications in the business world. "While social computing software is perceived as being at the fringe of most large businesses, it's actually moving to the center fast—because it's about how the next generation of employees communicate, and create and share ideas," says Franks Gens, senior vice-president for research at tech market research IDC.
The IBM package includes five applications: profiles, where employees post information about their expertise and interests; communities, which are formed and managed by people with common interests; activities, which are used to manage group projects; bookmarks, where people share documents and Web sites with others; and blogs, where people post ongoing commentaries. "The business market is showing a lot of interest in using social networking tools to improve productivity. It's about helping people find experts and the information they need to get their jobs done," says Steve Mills, the general manager of the software group at IBM (IBM). The commercial version of the package is to be delivered in the second quarter.
The New York Times has an article about IBM's software as well. ZDNet's Between the Lines blogs that IBM's entry into social networking means that social networking is finished.
Is it any coincidence that IBM announced new social networking software and Getafirstlife, a Second Life parody, debuted within a few hours of each other?
Of course not, IBM getting into social networking is the equivalent of the cab driver touting stocks and the dunce down the street trying to flip real estate. The appropriate response to those aforementioned signals: Sell! The top of the market is here.
IBM launching social networking software (just for those corporate types that just can't wait to produce MySpace-ish pages) is the same as the cabby and the real estate flipper down the street. Translation: The social networking run is over. Goodbye. It's kaput.
The Times article says Lotus Connections will be available later this year. It also says that IBM has been using a prototype of the software and it currently has the profiles of 450,000 IBM employees. The mania over social networking will die down eventually but corporations are going to want software that can provide multiple tools for workers -- document sharing, blogs, profiles, etc. -- all in one package. IBM's software package and competiting software from IBM competitors will be of interest to some corporations. A Read/WriteWeb post about Lotus Connections points to this post from Marc Canter. Canter is excited by the news because he thinks IBM's new software will help him sell his PeopleAggregator software.
Posted on January 22, 2007
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Marriott International CEO is Blogging
The Washington Post reports that 74-year-old Marriott International CEO J.W. Marriott Jr. (aka Bill Marriott) has started a blog called Marriott on the Move. Bill Marriott writes in his launch post that blogs are "where the action is" if you want to talk to your customers and also hear back from them.
I'm venturing into uncharted territory as I launch this blog. A year ago, I didn't even know what a blog was -- until my Communications team began telling me about all the blog traffic on travel and tourism. Now I know this is where the action is if you want to talk to your customers directly -- and hear back from them. Soon we'll add an audio version of the blog. That's how I'm most comfortable: telling stories and listening.
I've checked out Jonathan Schwartz's blog at Sun Microsystems and "Randy's Journal" at Boeing. I've listened to Senator Barack Obama's blog podcasts. I know blogs will be a hot communications tool in the 2008 Presidential campaign.
Truth be told, I'm not very good with computers, although I couldn't do business in today's fast-paced economy without my cell phone, and my grandchildren have gotten me hooked on my iPod. I know our guests expect the very latest technology when they check-in to our hotel rooms and we're moving quickly to provide that. I've also hired the most talented and innovative team of leaders in the lodging business, and they're helping me move into this brave new world of communications technology. Ten years ago when my people first started talking about selling room reservations over the internet, I was a skeptic. Today Marriott.com is not only the biggest website in the hotel industry, it's also our fastest growing reservations channel. I'm a convert!
Marriott's bound to have a readership even if his blog is boring -- anyone in the hotel industry would be a fool not to read it. But it sounds like Marriott plans to make his blog much more than a corporate press release. Marriott's spokeswoman Kathleen Matthews told the Washington Post that "This is going to be Bill Marriott's blog. It's not going to be the corporate blog. He's going to decide what he wants to say." In his first post Marriott says he will even blog about current events and controversial issues. That's a compelling promise. Bill Marriott may not be very good with computers but it sounds like he understands blogs.
A couple bloggers have better headlines for this story than ours. The headline for Write Ideas Marketing's post reads, "Blogging so easy - even a 75 year old CEO could do it" and the headline for Extreme Mortman's post reads "Talk about Room Service!" Communication Overtones notes Marriott's lengthy first post, "The first entry is pretty long, but I look forward to seeing how Marriott's blog evolves." We checked the word length of Marriott's first post with Microsoft Word and in it came it at 720 words.
Posted on January 17, 2007
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Potential Employee Blog Dangers
Internet Business Law Services has a detailed article explaining the risks employee blogs have on employers and ways employers can lessen this risk. The article includes the following list of employee blog dangers.
Defamation Claims. Defamation claims represent a growing threat to employers as a result of the increased popularity of employee maintained blogs. To the same extent that an employer may be liable for defamatory publications of its employees, an employer may also be liable for an employee's defamatory private blog on topics that fall within the scope of the employee's employment or within the employee's actual or apparent authority. Even if an employee's statements are outside the scope of employment, an employer may find itself named as a defendant in a defamation suit if the blogging employee is the supervisor of the defamed individual or the employee's blog references the employer. The chance that an innocent employer may be a defendant in the latter situation is increased because bloggers often blog anonymously, leaving the employer as the only readily identifiable potential source of the defamatory blog.
Harassment Claims. An employer may also be subject to liability for sexual harassment and hostile work environment claims based on an employee's private blogging activities, if a supervisor authors inappropriate comments about an employee or if the employer had knowledge that an employee authored harassing blogs about a co-employee. For example, in Blakey v. Continental Airlines, a pilot filed a hostile work environment claim against Continental Airlines arising out of derogatory comments posted about her on a pilots' electronic bulletin board operated by a third-party service provider. The court held that Continental Airlines has a duty to take effective measures to stop co-employee harassment when it knows or has reason to know that such harassment is part of a pattern of harassment taking place in settings related to the workplace. The Blakey decision confirms that employer liability may extend beyond mere employer-provided blogs.
Economic Damages to Employers. An employer's business itself may be harmed by defamatory comments on employee blogs. Employees may use blogs as a means to anonymously defame employers, supervisors, or other employees which may harm employee morale, result in a loss of good will with patrons, or damage the employer's public image. In the late 1990s, for example, Southern Pacific Funding Corporation filed for bankruptcy after its stock prices fell from a high of $17 to $1 - a spiral triggered by blog postings claiming that company executives were covering up multi-million dollar embezzlement, exaggerating economic forecasts and putting the company up for sale.
Disclosure of Confidential Information. Blogging activities may also result in the unauthorized release of company information and data into the public domain. Whether published by a disgruntled employee or a loyal yet naive worker, a blog that discusses an employer's confidential, business or financial information may have far-reaching and harmful consequences for the employer, such as the dissemination of trade secrets. Similarly, the unwanted release of business or financial information may result in securities law violations, such as unlawful release of inappropriate information in advance of an initial public offering.
These employee blog dangers, such as disclosure of confidential information, can also be done using older technology like paper or phones but blogs do have the potentially to rapidly spread information on the Internet. While these dangers are all very real the article did not list the risks of a company having no employee blogs at all. One growing risk of having no employee blogs is that you might be missing out some beneficial exposure for your company to bloggers and new customers. To be fair the article is really talking about the risk from personal blogs written by employees and not corporate blogs employees write for the company.
Posted on December 12, 2006
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Walmart's Travel Flog
BusinessWeek reports how a blog about two people RVing from Las Vegas to Georgia has turned out to be a fakish blog called Walmarting Across America. The blog was backed by Wal-Mart and its PR firm Edelman. The Walmarting RV parked at Wal-Mart stores and the bloggers took photographs of ever-happy Wal-Mart employees.
Every Wal-Mart employee that Laura and Jim run into, from store clerks to photogenic executives, absolutely loves to work at the store. Sound like a great Wal-Mart publicity campaign? Anyone familiar with Wal-Mart and its reputation for being quite stingy with wages and benefits will roll their eyes at such a rosy picture. In fact, some critics are so skeptical that they wonder whether Jim and Laura are real or whether they were concocted at the company's headquarters in Bentonville, Ark.
"Wal-Mart has hired fake people," says Jonathan Rees, a labor historian and associate professor at Colorado State University at Pueblo, who has also worked as a staff researcher at the AFL-CIO. In a blog posting for the Web site The Writing On the Wal, Reese published an open letter to Laura and Jim challenging them to reveal themselves and asking who paid for their RV and gas.
It turns out that the blog was sponsored by Working Families for Wal-Mart, an organization launched by Edelman. Deep Jive Interests explains.
In spite of the ever growing echochamber the blogosphere lives in, it never astounds me what gets missed from time to time; in particular, there's a leading story in Businessweek about how a travel blog about Wal-mart (that is unabashedly positive about Wal-Mart), has in fact been sponsored by Working Families for Wal-Mart. What's wrong with that? Well, it turns out that WFWM is an organization that was launched by Edelman about 10 months ago, as a PR move to counter negative press about Wal-Mart.
Deep Jive Interests also notes that Edelman and Wal-Mart have generated unfavorable blogosphere buzz before -- see here and here. In Edelman's defense at least they didn't launch that horrid social network for Walmart.com.
Robert Scoble writes that blog integrity is important and relates the Wal-Mart RV blog incident to PayPerPost allowing bloggers to get paid for blog posts without disclosing it.
Shel Holtz wants to know where the Edelman bloggers are? "So where is Edelman in this particular conversation? Missing in action. As dismaying as this latest misstep is, it's even more dismaying to see Edelman's high-powered social media experts failing to walk the talk. Nothing from Richard in his vaunted 6 a.m. blog. Nothing from Steve, who blogs at the pinnacle of PR's A-list."
The final word from the Walmarting Across America blog blames the anti-Walmart crowd, as Mathew Ingram notes. The Walmarting Across America bloggers are also steadfast in their love of Wal-Mart.
Even these personal attacks won't sour my feelings about Wal-Mart. I've met too many great people in Wal-Marts across the county. I've met too many people - real people, not imaginary Internet people - who've told me about all the good Wal-Mart has done. I've camped in Wal-Mart parking lots. I've met these people and heard their stories firsthand. Which is something the people who attacked Jim and me haven't done and don't care to do.
So I've made the trip. I had a great time. I loved meeting the people we met, listening to the stories we heard. After everything that's happened, I even loved blogging about it all. And if I had the chance, I'd do it again.
In the end, that's all that really matters.
AdPulp reports that the photographer of the flog, who also works for the Washington Post, is in trouble because the Wal-Mart photographs violate his freelancing policy with the Post. The other problem with the blog is there are not many links to it from other blogs and some of the inbound links are just bloggers complaining about it. There must not have been much interest in watching people travel from one Wal-Mart to another.
Update 10-17-06: Edelman admits to "failing to be transparent about the identity of the two bloggers from the outset." Edelman will also continue to support the WOMMA transparency guidelines they helped write. A-list blogger and Edelman employee Steve Rubel was not personally involved in the Walmarting blog.
Posted on October 15, 2006
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Schwartz Asks SEC to Allow Blogs to Report Financial Information
Sun Microsystems CEO Jonathan I. Schwartz, the only blogging Fortune CEO, has asked the CEO to let companies disclose significant financial information through blogs. Currently, a blog or website has to meet the SEC criterion of broad distribution to be able to release financial information.
With a growing number of major companies now publishing corporate blogs, or online diaries, and an SEC chairman with a penchant for technological innovation, Schwartz is making the case for blogs - including his on the Sun Miscrosystems Web site - as a way to expand investors' access to information.
The SEC position is that current regulations do allow for blogs, such as news releases, regulatory filings, Web sites and Webcasts, to be used to disseminate companies' financial information, provided a particular blog reaches a broad audience.
A 2000 rule known as Regulation FD, or Fair Disclosure, ended a long-standing practice by forbidding companies from providing significant information to stock analysts and other Wall Street insiders ahead of the public.
The rule requires the method or methods used to be "reasonably designed to provide broad, non-exclusionary distribution of the information to the public."
The article also mentions the Fortunte 500 Business Blogging Wiki. According to the Wiki, 40 (8%) of the Fortune 500 are blogging as of 10/05/06.
Posted on October 9, 2006
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Dr. Laundry Blogs Tips and Trends for The Clorox Company
The Clorox Company has a blog called Dr. Laundry that offers cleaning tips and advice. Dr. Laundry is Clorox Senior Scientist, Harold Bake. Some of the best blogs are those written by experts and Harold Bake definitely qualifies as a stain fighting expert. He has over 30 years of experience fighting tough stains.
No stain or spill is too challenging for Dr. Laundry to tackle; he's claimed victory over numerous stain challenges. Baker is even a hero to little ballerinas in Berkeley, Calif. Leveraging his expertise, a costume designer with the Berkeley Ballet Theater was able to remove red lipstick from a handmade costume the night before a big Nutcracker performance.
From his base at Clorox's technical lab in Pleasanton, Calif., Baker frequently conducts Bleach 101 orientation sessions and demos on stain removal for new Clorox employees, presents scientific study results to outside industry groups and educates key Clorox customers on new Clorox products.
The blog includes advice, tips and information about new products from Clorox. It also includes anecdotes from Dr. Laundry. In this post Dr. Laundry talks about throwing out the first pitch at the Sacramento Rivercats game. Recent tips include college prep -- laundry 101 and washing clothes in cold water. In another post Dr. Laundry includes some SEMs (Scanning Electron Micrographs) of some bedding to make his point. (via Star-Gazette.com)
Posted on October 1, 2006
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Video Sharing: The New Corporate Security Threat
First blogs were the big threat to corporations. Bloggers were warned about blogging from work and several bloggers were fired because of their blogs. Now the new threat is homemade videos and video sharing websites. An article from Newsfactor says at least one employee has already been fired over a YouTube video.
Defense contractor Lockheed Martin found itself the subject of a video on YouTube, a site that lets users post amateur videos. One of its engineers, Michael De Kort, posted a video in which he claimed some patrol boats the company had delivered were defective.
He says he posted the video after getting no response to his concerns from the company. After the video went up, De Kort, of Monument, Colo., says, he was let go. He is now seeking to create a new online website where employee whistle-blowers can post similar videos.
The article says some corporations are tightening security measures. DaimlerChrysler and Texas Instruments have already banned or limited cellphones that can capture images.
"Now, today, everyone can have a James Bond camera. Like blogging before it, online photo and video sites beg for corporations to produce new standards and rules that are clearly communicated to all employees," says David Carpe, founder of Boston-based consulting firm Clew. "It's a risk."
Employees also run a personal risk if they post untrue information that could leave them vulnerable to defamation lawsuits. Videos can also give information to competitors or create a public relations crisis.
The concern is mounting with the growing popularity of image-ready phones, Web cameras and online sites that allow users to post video.
It is easy to see the harm a secretly video taped meeting, prototype or product test could have on a company -- especially in today's competitive marketplace. Most employees have enough common sense to know revealing corporate secrets could get them fired. The videos that may be more likely to cause problems are videos of the corporate Christmas party or videos of people taken outside the office. These videos probably won't contain corporate secrets but they might contain content that embarrasses or humiliates employees or employers. Companies should have a policy about videos just like they should have a corporate policy about blogging. A study from February, 2006 found that just 15% of corporations had a blogging policy in place.
Posted on September 25, 2006
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Yahoo Launches Corporate Blog Called Yodel Anecdotal
Yahoo has launched a new corporate blog called Yodel Anecdotal.
We want to share insights into our company, our people, our culture, and the things that occupy our cluttered minds. We’ll cover emerging trends, provide some behind-the-scenes commentary, profile interesting Yahoos, spotlight our beloved users, reveal some of our quirks, tap into guest bloggers, sprinkle in some videos and photo essays, and generally think out loud (lucky you… you get to listen). You’ll hear from interns to executives. Some days we’ll be light and airy, others we’ll get serious.
Sure, we’ll touch on some Yahoo! news now and again, but we’ll try to put a new twist on things and make every visit worth the mouse-clicks. And of course the whole point of a blog is the conversation loop. So comment away — this place is an echo chamber without you.
Paul Stamatiou, who recently became a Blogger Intern at Yahoo, says Yahoo's corporate blog is "completely different" than Dell's one2one corporate blog. Yodel does contain a handy list of Yahoo blogs and RSS feeds. Webreakstuff recommends the virtual tour video provided in the launch post. More coverage at Download Squad and Y! Cool Thing of the Day.
Posted on August 2, 2006
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Dell Launches a Blog
Dell has launched a blog called One2One. (thx Blogging Times). Technorati shows over fifty links to the new Dell blog already. As you might expect the new blog was instantly criticized. Jeff Jarvis and Micropersuasion.com had some early complaints about the blog.
It certainly isn't the first time Jeff Jarvis has been critical of Dell.
Andy Lark says to give the new blog time to find a voice.
The bloggerati just need to get over every blog coming out the gate reading like a conversation at the local pub and not rehashing the past trials and tribulations of bloggers. It takes time for a corporate blog to find its collective voice.
Robert Scoble also says to give Dell a few weeks but he doesn't think anyone will.
By the way, I agree with Andy Lark that we should be nicer to new companies that try the bloggy Web. At least give them a couple of weeks to get settled into their new homes before we start lobbing rocks through their front windows. Of course, I doubt anyone will listen to me because these companies came into the bloggy Web so late that the mob isn't gonna automatically be nice the way they were to me three years ago.
Andy Beal also says Dell deserves some time.
Give Dell some breathing room, let them find their voice, offer them advice. If they still suck in a couple of months, then have at them. In the meantime, think back to when you first started blogging and how nice it felt when people cut you some slack.
LikeItMatters has a round-up of more Dell blog coverage.
Lionel Menchaca, Digital Media Manager answered some of the early criticism with a post titled, "Real People are Here and We're Listening." The post links to several blogs discussing One2One.
Corporate blogs are a different beast than personal blogs and media blogs. Some blogging evangelists and pr bloggers love to point out flaws with corporate blogs. Sometimes this can be very helpful to the corporation and sometimes the criticism is overdone. In the end what should matter is how useful the blog is to current Dell customers and potential Dell customers.
Posted on July 11, 2006
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Study: 70% of Large Companies to Have Blogs by End of 2006
It is not a surprise but it is worth reporting that there are more corporate blogs coming. A MediaPost article cites a JupiterResearch study that says 35% of large companies plan to launch a corporate blog this year. MediaPost says this number will increase the percentage of large companies with corporate blogs to 70%.
Yup, there are more corporate blogs on the way. I'm sure there are more personal ones on the way too. Wasn't there a statistic that said a new blog is born something like every minute? At any rate, JupiterResearch finds that 35 percent of large companies plan to start corporate blogs this year. When combined with the existing deployed base of 34 percent, nearly 70 percent of all site operators will have implemented corporate blogs by the end of 2006. That's according to a new Jup report, "Corporate Weblogs: Deployment, Promotion, and Measurement," that also finds 64 percent of executives spend less than $500,000 to deploy and manage corporate Weblogs.
That still leaves 30% of large companies blogless. Why would any large company still not have a blog? It is probably concerns from the legal department about liability and worries from the accounting department about costs that are holding back the remaining 30%. It should not cost anywhere near $500,000 for a corporate blog but you might be suprised at how quickly costs add up at large corporations.
Posted on June 29, 2006
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PubSub's CTO Blogs About Corporate Troubles
PubSub CTO Bob Wyman has a candid blog post (via WebProNews.com) about the company's troubles.
Rumors have been flying lately about the demise of PubSub.com. While I've seen quite a bit of exaggeration in various forums, I can't deny that things are not going well for us. Our days are numbered. A recent attempt to execute a merger has been blocked and we've been blocked from raising equity financing that would allow us to continue to pay salaries and pay off our $3 million in debt. Thus, our "doors" will close soon if we can't find someone to pull us out of the current situation. Persons with fast access to cash and a desire for some of the industry's best technology are advised to contact us rapidly...
PubSub.com does have some interesting features. We especially like the community lists which are a great example of how topic oriented alists should be run. PubSub.com may not be the only blog search tool with problems. The WebProNews article also mentions a Jeremy Zawodny post that says Feedster will die in 2006.
Posted on June 16, 2006
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Blogging Interns Annoy Some Corporations
The New York Times has an article about some corporations that don't want interns blogging about work. Comedy Central was mentioned for asking Andrew McDonald to change the name of his blog. His blog title now reads "I'm An Intern in New York" instead of the more exciting title, "I'm a Comedy Central Intern"
For Mr. McDonald, the Web log he created, "I'm a Comedy Central Intern," was merely a way to keep his friends apprised of his activities and to practice his humor writing. For Comedy Central, it was a corporate no-no — especially after it was mentioned on Gawker.com, the gossip Web site, attracting thousands of new readers.
"Not even a newborn puppy on a pink cloud is as cute as a secret work blog!" chirped Gawker, giddily providing the link to its audience.
But Comedy Central disagreed, asking him to change the name (He did, to "I'm an Intern in New York") and to stop revealing how its brand of comedic sausage is stuffed.
"They said they figured something like this would happen eventually because blogs had become so popular," said Mr. McDonald, now 23, who kept his internship. "It caught them off guard. They didn't really like that."
Blogebrity provides a Cliff Notes version of the article: "If you're an intern and you're blogging, be careful what you say. You might get fired and have to fall back on a book deal or start your own company rather than work for minimum wage."
Blogebrity also notes that this was probably the first blogging and getting fired type of article that left out Heather Armstrong. For shame New York Times. You know Dooce is required to be in every single fired for blogging article.
Posted on May 31, 2006
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Bloggers Cover Enron Convictions
Technorati has posted the text, "Enron's Skilling and Lay
convicted... See what bloggers are saying" on their
homepage with a link to the Enron tag.
There will no doubt be an increase in posts now that
Jeffrey Skilling and Ken Lay have been convicted. Technorati currently
lists over 58,000 posts for Enron.
The Houston Chronicle has a couple Enron-specific blogs: Enron: Trial Watch and Enron: Legal Commentary. Enron was headquarted in Houston so it's appropriate that they have been providing in-depth coverage of the Enron saga. The Chronicle's TechBlog also has a nice roundup of reaction from the blogosphere. The Media Cynic notes that Chronicle has also put out a special edition of the paper because of the Enron trial. They also have a special online section.
Here are a few blogs discussing Enron:
The WSJ's Law Blog discusses the chances of winning an appeal: "If the experts' commentary is to be believed, Ken Lay and Jeff Skilling shouldn’t pin their hopes on an appellate reversal."
Real Voice calls Ken Lay the "Al Capone of Electricity."
Assorted Babble says what goes around comes around...
Thoughts of an Average Woman: "Chalk up another win in the fight against corporate corruption."
The Texas Songbird: "I remember hearing the phrase 'the smartest guys in the room' bantered about a few times during the trial of former Enron chiefs Ken Lay and Jeffrey Skilling. I'm not buying it. They were caught and convicted."
Progressive People reminds everyone that Ken Lay was a friend of President Bush. So does the MoJo blog.
Some bloggers here, here and here think there could be a presidential pardon for Ken Lay in 2008.
In other Enron blog news Weblogs, Inc. once had an Enron Blog but it was shut down in June, 2005.
Posted on May 25, 2006
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1 Fortune 500 CEO Blogs. 499 Do Not.
Jonathan Schwartz, the new CEO of Sun Microsystems, is continuing his
blog now that he is the
CEO. As the Blog
Herald, Business Blog Consulting and Neville Hobson point out, this makes him the very first blogging CEO of a Fortune 500 company. It still leaves the CEOs of 499 other Fortune 500 companies without CEO blogs. Maybe this will encourage other CEOs to start blogs, but don't count on a rapid growth in the number of Fortune 500 blogs from CEOs. One of the main reasons for the lack of CEO blogs in the universe are valid concerns from the legal department. Jonathan Schwartz's first blog post as CEO can be found here.
Posted on April 26, 2006
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The Pink Panther Blogs for Owens Corning
The Pink Panther now has an energy blog where he tells people how to save money using products from Owens Corning.
This is a new blog dedicated to all things energy. I am just getting started and this is my first post so be patient with me. My goal is to create a place where people interested in energy can go for information, news and fun. I plan to link to interesting tidbits about energy and help find answers to questions about how we can all save energy. For example, here is a link to something about saving energy in the Summer. This post may be a humble beginning but at least it gets my energy blog launched. There is more news coming later this week but I can't tell you about it now so stay tuned. If you have questions, please let me know. Otherwise, enjoy and keep coming back!
Today, the Pink Panther says he was promoted to CEO -- that's Chief Energy Officer not Chief Executive Officer -- but still a nice promotion. Adrants gave Owens Cornings some grief about the URL they picked.
Oddly, Owen Corning chose the very unfreindly URL saveenergy.owenscorningblog.com for the blog when, it seems, the more appropriate thepinkpantherblog.com and pinkpantherblog.com appear to be readily available. The Pink One will take on the persona of Chief Energy Officer on the blog and spout snarky witticisms about how to save energy....by using Owen Corning products, of course.
Character blogs have been blasted by some bloggers in the past so it will be fun to see some of the anti-chracter blog bloggers go after Owens Corning for this latest character blog. There are a couple negative posts already: here and here. Our past coverage of character blogs can be found here. We haven't been quite as hard on them. One criticized character blog (T. Alexander) even helped drive sales.
Posted on April 20, 2006
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Microsoft's JobsBlog Generates Job Leads and Hires
A post on Microsoft's JobsBlog says that in 2005 nearly 3,000 resumes were submitted because of Microsoft's JobsBlog and of these at least 37 hires were linked directly to submissions from the JobsBlog.
This number includes blog readers who applied through JobsBlog and were later hired ... Their JobsBlog application is not necessarily the reason they were hired. (The successful attempt could have been, again, a Monster.com posting, a friend who is an employee, a cold call from a recruiter, etc.) It also only includes people who applied through the blog, so if you read and loved the blog and got hired - but didn't apply through us, you wouldn't be included in this total.
What I do know is this ... Each of these 137 did, at some point in their candidate lifecycle, apply through the blog, and therefore, we can assume they also read our posts and utilized our tips!
It is an interesting post and proof that blogs by employees can motivate people to apply for jobs. Robert Scoble pointed to the JobsBlog link in his entry that asks if you would choose an employer based on whether or not they will let you blog on the job. There is no doubt that some people would prefer to work for a company that lets them blog so this could be a advantange blogging companies have when it comes to recruitment. At a minimum it would be considered a nice job perk.
More information: Inside the Cubicle has a good post about corporate blogging and the difference between corporate and employee blogs.
Posted on April 4, 2006
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Google Finance Includes Blog Posts
Google has launched Google Finance, a financial resource with stock quotes, stock charts, news, company facts, and company financials. The new site also includes blog posts. For example, if you Search GM on Google Finance you will see a few blog listings on the right side if you scroll down the page. We hope Google will eventually start showing blog posts on Google News as well. Search Engine Watch reports that Google Finance currently only has data on companies in North America but will expand to include other countries eventually. John Battelle has more details about the launch and uses a Google vs. Yahoo graphic, which is appropriate since Yahoo Finance will be threatened by Google's new finance site. Newspapers won't like it either. They are threatened by both Google and Yahoo and stock table have been dropped by many print newspapers including the New York Times. CNET also has an | | |